Call Patching Services
Assist and Communicate to clients at zero cost to them.
An increase in incoming call flow will generate more opportunities for your agents to convert a query into a lead.
Brand recalling is easy as these numbers are easy to remember. It helps in increasing brand recall value.
Your business will be capable to provide customers free calling, to address and solve customers queries at zero cost to them.
With the help of this service, you don't have to invest in on-site infrastructure as it ensures to expand the reach to international markets also.
Bearing the cost of incoming calls will leave a long-lasting impression on customers as nowadays all big businesses are using this service.
By assigning multiple numbers for different markets will help your business to monitor individual performance. Conduct surveys, launch new products and get customer feedback.
Some of the services from our panel
Track caller location related analytics who is calling on your number. Also, analyze the source of incoming calls.
Automatically divert calls to the agents based upon the call history and location of the customer.
They are easy to integrate with many CRM software and add customers' data in an efficient manner.
Access call logs continuously, listen to the recordings of your calls. Draw significant business bits of knowledge with an adjustable information dashboard.
Record & store the interactions with customers for future analysis, training, and other purposes.
Greet your customers with a recorded customized voice in a professional manner to enhance their calling experience.
This is what our customers are saying about us!
We are very happy with Msgclub's ability to deliver on time and suggest solutions to make the best use of their products.
With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.
With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.
The term "Call Patching Process" also known as “Call latching” describes a call that a business places to its clients for more information about business services. When a client receives a call, the company's pre-recorded voice file (OBD) is played, and if the client wants to communicate with an agent, the client must press their respective digit on the phone. Thus, calls are connected without any delays.
MsgClub, as a communication platform service provider, provides you basically two things 1. easy to integrate an API and 2.Fully customized User Friendly Interface (UI) you have no need to write code for it. MsgClub provides you a complete solution for call patching service.
Yes, You can add the same number on press 1 and press 2. If that is your business need.
All you have to do is just Signup on our website and get it in the developer tool or contact Msgclub support. Our executives will be happy to help you with everything regarding Call Patching service solutions.
Right Way of Calculation- Here are two lags Client Call Duration - 52 Agent Call Duration - 22 According to the call pulse of 30 seconds Client Call duration is 52 sec so there will be 2 credit deductions will be made. And Agent Call duration is 22 sec so there will be 1 credit deduction will be made. Because, the client's call leg is more than 30 seconds so there will be 2 credits deducted. And, the agent's call leg is less than 30 seconds so there will be 1 credit deducted. 2 for client 1 for agent In this case a total 3 credits will be deducted for 1 call.
Copyright @ msgclub.net