MSGCLUB has recently introduced a completely new feature in our Verified WhatsApp service that will our user to use lead Management, Support Ticket System(Customer Support), and Business WhatsApp all in one solution called as Enterprise Management Solution. This solution will be extremely beneficial to the enterprise who need CRM and Customer Support on hand to deal with their customer. By integrating this system into WhatsApp we have manage to make a one solution to most of the need of an Enterprise as now enterprise can manage their lead by adding any interested client from WhatsApp chat itself and if their client have any kind of issues or need any assistance they can raise ticket on behalf of their customer from WhatsApp chat.
In blog we explore all about this enterprise management solution working by explaining every little detail about our few feature.
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| Name | Description |
|---|---|
| Connect lead from WhatsApp chat | This is especially made for users who would like to conveniently add their sales lead into their CRM with just one click while interacting with their client on WhatsApp. |
| Raise Ticket from WhatsApp Chat | User can raise ticket on behalf of their customer by using ticket option from WhatsApp Chat as this allow user to get benefit of using a support ticket system from WhatsApp itself. |
| Sales Lead | User who want to see all the lead generated through WhatsApp can use to page where they can view, download and add this leads into a phonebook group for future marketing campaign. |
| Support Ticket | User can see all the tickets that were raised by their team, with customer information, their comments and support team comments as well. They can also add this customer into a particular group in order to segment them. (check once ) |
| Manage Team | In the Manage Team option, users can manage their sales and support teams, their agents, and role-defining. In Manage Team, users can create a team and add agents to the team, assign these agents to more than one team, and add and create more agents for the team. They can also enable and disable both teams and agents from the team. And all the team and agent information is completely editable. |
| Configuration | In configuration page user can see all the label that they have created and edit this label accordingly, they can also add new labels from Add Label button and Update the UI configuration of what they want to be shown on the screen and what they want to hide. |
| Industry Based Use- case | Industry based use-case of Enterprise Management Solution |
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