After sending SPM catalogue to customers enterprise can track the message current status using delivery report option in MSGCLUB. This Delivery Report give complete overview of the message that was send when it was delivered or if it was successfully delivered. MSGCLUB also show user reason for any failed message so user can learn from their mistake and be mindful while sending message.
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Verified WhatsApp>>Delivery Report>>Broadcast Report
Broadcasting Report
Filter-
You can filter SPM catalogue message in broadcast report by using mobile number, SMS content, Send date Time , Request ID, Count and Balance deducted, Route name, Sender Id, SMS type all from the dropdown filter.
And you can also filter catalogue message that were send by you and messages that were sent by your client. When using client filter you can search report by clients name and start & end date.
7 days DLR –
All the broadcast (catalogue) template send/ Broadcasted by the user for the last seven days will be displayed here along with Message, Send Time, Route, SMS Status, Action.
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Send Time – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action –
- Add Ticket- Raise a ticket to support directly if there are any issues with the delivery report.
- Export to CSV file – Download delivery report to a CSV file
Users can view the delivery report for each sent message by selecting the specific message. This report provides details for all numbers to whom catalogue message was send, it can be viewed in two ways:
- Detail by Graph
- Detail by Table
More DLR
In this section in Broadcast report user can download their delivery report for more specific times by selecting start date and end date of their send message.
Schedule Report
Search-
Use {search} option to search SPM catalogue template message with template content and request Id in Schedule Report
Setting-
Use setting option to get confirmation message on email id once scheduled catalogue message is send to the customer.
- Click on Setting button , Confirmation Setting popup will open
- In the popup select Yes in confirmation popup and click on Update Now to get sms when schedule message is send to customer.
Schedule Report–
All the catalogue message scheduled by the user to be send at a later date is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There are four options in action columns
- Export to CSV file – Download delivery report to a CSV file
- Send Now – Send scheduled message now instead of its scheduled time
- Reschedule – Reschedule message to some other time
- Delete – Delete message instead of sending it.
Delivered Report–
All the scheduled catalogue messages that are successfully delivered to the customer is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There is one option in action column
- Export to CSV file – Download delivery report to a CSV file
Failed Report–
All the scheduled catalogue messages that are failed to deliver to the customer is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There is one option in action column
- Export to CSV file – Download delivery report to a CSV file
FAQs
Q. What is Delivery report?
Ans. Delivery report allow user to see their send message current status Weather there message has been successfully delivered or not and other details regarding the sent message.
Q. Can I see my SPM catalogue message report in delivery report?
Ans. Yes, you can see SPM catalogue message report in delivery report
Q. If I want to download catalogue message delivery report can I do that?
Ans. Yes, you can download catalogue message delivery report from MSGCLUB interface.
Q. I have sent a catalogue template message two months ago, can I see their delivery report now?
Ans. No, you can only see delivery report for last 30 days only.