After user has send their message to customer they can view the sent message status in delivery report where message information along with send message current status is clearly shown in a graph and table.
MSGCLUB has created this delivery report option so that user can analyse reports and track all their send messages and monitor performance, make data-driven decisions, and communicate insights effectively.
Once order detail message is send from the panel or API you can view, your message current status in Broadcast Report or Schedule Report along with message complete information. MSGCLUB also show user reason for any failed message so user can learn from their mistake and be mindful while sending message.
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Verified WhatsApp>>Delivery Report>>Broadcast Report
Broadcasting Report
Filter
You can filter order detail message in broadcast report by using mobile number, SMS content, Send date Time , Request ID, Count and Balance deducted, Route name, Sender Id, SMS type all from the dropdown filter.
And you can also filter order detail message that were send by you and messages that were sent by your client. When using client filter you can search report by clients name and start & end date.
Broadcast Report –
7 days DLR
All the broadcast (Order Detail) template send/ Broadcasted by the user for the last seven days will be displayed here along with Message, Send Time, Route, SMS Status, Action.
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Send Time – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action –
- Add Ticket- Raise a ticket to support directly if there are any issues with the delivery report.
- Export to CSV file – Download delivery report to a CSV file
Detail by Graph-
User can view their report in graphical format and they can also download this graph into their system using hamburger icon ( three horizontal line menu )
Detail by Table
User can view their report in tabular format and they can also search individual report with customer contact number.
More DLR
In this section in Broadcast report user can download their delivery report for more specific times by selecting start date and end date of their send message.
Schedule Report
Search
Use {search} option to search Order Detail template message with template content and request Id in Schedule Report
Setting
Use setting option to get confirmation message on email id once scheduled Order Detail message is send to the customer.
- Click on Setting button , Confirmation Setting popup will open
- In the popup select ‘Yes’ in confirmation popup and click on Update Now to get sms when schedule message is send to customer.
Schedule Report–
All the schedule Order detail message scheduled by the user to be send at a later date is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There are four options in action columns
- Export to CSV file – Download delivery report to a CSV file
- Send Now – Send scheduled message now instead of its scheduled time
- Reschedule – Reschedule message to some other time
- Delete – Delete message instead of sending it.
Delivered Report–
All the scheduled Order detail messages that are successfully delivered to the customer is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There is one option in action column
- Export to CSV file – Download delivery report to a CSV file
Failed Report–
All the scheduled Order Detail messages that are failed to deliver to the customer is displayed in the table along with message information. There are six columns in the table –
Message – In the message column, you can see the message content, the WhatsApp number that sent the message, and the Request ID.
Schedule – In schedule column, message schedule time is shown along with their schedule status.
Sent – This column will display the date and time when the message was sent, along with the interface used to send it.
(Note- As message can be sent with both Panel and API user will be able to view which method was used to broadcast message)
Route- The route will show which service was used to send the message, the template used (such as broadcast or chat template), and the method used (like personalized or broadcast)
SMS Status- Count of SMS broadcasted to the customer in one time or Bulk
Action – There is one option in action column
- Export to CSV file – Download delivery report to a CSV file
FAQs
Q. If I want to download Order Detail message delivery report can I do that?
Ans. Yes, you can download any message delivery report from MSGCLUB interface
Q. Can I see report for Order Detail messages that was send by API?
Ans. Yes, you will see both Order Detail message send by panel and send by API report in delivery report.
Q. If a order detail message is not delivered, will I be able to see the reason for that?
Ans. In Delivery report you will be able to see the order detail message complete report including the reason why it was not send.
Q. If I have scheduled a order detail message can I see its current status or when it will be sent?
Ans. Yes, in delivery report section we have created schedule report option where you will be able to see schedule message status.