MSGCLUB has recently introduced a completely new feature in our Verified WhatsApp service that will our user to use lead Management, Support Ticket System(Customer Support), and Business WhatsApp all in one solution called as Enterprise Management Solution. This solution will be extremely beneficial to the enterprise who need CRM and Customer Support on hand to… Continue reading What is Enterprise Management Solution
Tag: Support Ticket
Configure your Enterprise Management Solution from MSGCLUB
The Enterprise Management Solution (EMS) gives users full control to customize the system to meet their specific business needs. Through the Configuration Page, users can easily configure the way their sales and support teams segment clients. On this page, users can create custom labels to categorize clients based on criteria that are important to their… Continue reading Configure your Enterprise Management Solution from MSGCLUB
Manage Team and Responsibilities from MSGCLUB Enterprise Management Solution
An enterprise management system provides quick, convenient access to information with role-based views for different agents. An enterprise management solution can help any business organise and manage their company with the help of a sales and support team. And it also helps enterprises manage these teams with the help of the Manage Team option. In… Continue reading Manage Team and Responsibilities from MSGCLUB Enterprise Management Solution
View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution
A support ticketing system allows you to efficiently provide service to customers, partners, and employees by assigning a ticket or case number to every service inquiry. A support ticket system is a tool that organises customer support requests and automates service tasks. It converts customer queries into tickets, allowing support teams to track, prioritise, and… Continue reading View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution
Raise Ticket from WhatsApp Chat in MSGCLUB
In our Verified WhatsApp service, users can raise tickets on behalf of their customers by using the ticket option from WhatsApp Chat. This allows users to get the benefit of using a support ticket system from WhatsApp itself. This option allows to conveniently merge two systems into one solution without the hassle of moving back… Continue reading Raise Ticket from WhatsApp Chat in MSGCLUB
Step 6: Create Support Ticket from Request Wall
At MsgClub, we prioritize customer satisfaction and aim to provide exceptional support for any issues or queries you may encounter while using our SMS marketing interface. Our dedicated team of technical experts and customer service representatives is available to assist you anytime, anywhere. To ensure efficient communication, we encourage our customers to raise a “Support… Continue reading Step 6: Create Support Ticket from Request Wall