Tag: IVR Mapping

This guide provides a step-by-step process to add a department, map agents, and manage various configurations in the IVR (Interactive Voice Response) system. Features of the IVR Management Section The “Manage IVR” section allows you to: 1. Adding a Department To add a department in the IVR system, follow these steps: 2. Enter the details… Continue reading how to map department in IVR