In MSGCLUB, we provide businesses with Chat option that works similarly like WhatsApp Chat so that they can interact with their client by simply broadcasting a message to them.
User who want to send flow template in simple WhatsApp chat can use Chat option in MSGCLUB to send their template.
You can send flow template to customer in Chat by using attachment option. In Chat you can choose individual client to send your flow template. And when client send any reply on your message a 24hr window will open then you can chat with your client like any regular WhatsApp chat
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How it work
Steps – 1. Sign in to MsgClub with your User Name and Password
Steps – 2. Select Verified WhatsApp service from Dashboard
Steps – 3. Select Chat from the left side panel
Steps – 4. On the chat page, select the client to initiate the chat.
Steps – 5. Click on attachment and select broadcast template or Chat Template.
Note – You can only send the chat template when the client responds to you on WhatsApp chat. Once the client responds, a 24-hour window will open during which you can communicate with the client by sending the chat template. Otherwise, you’ll need to send a broadcast template.
Broadcast Template – In Broadcast Template popup, select flow template that you want to send.
In the screen where your selected flow template is shown , click on the send button and your message will be sent to the customer
Note – You can change template variable from this screen
Chat template – In Chat template, select flow template that you wanted to send by clicking on template and the flow will be send to the client
Video
FAQ’s
Q. Can I send flow in WhatsApp Chat ?
Ans. Yes, you can send flow in WhatsApp Chat
Q. Can I use Chat template in WhatsApp Chat to send to flow message?
Ans. Yes, you can use chat template to send to flow message.
Q. Can I send multiple flow template to one user in Chat?
Ans. Yes, you can send multiple different flow template to one user in Chat
Q. If I send flow template from Chat template using WhatsApp chat will I see its report in Delivery Report
Ans. No, you will see chat template Delivery Report in Chat itself.
Q. Can I send flow template message to multiple customer at the same time in Chat?
An. No, you can only send messages to one customer at a time but you can use Broadcast to send flow to multiple people at the same time.
Q. After I have send flow to customer can I see customer response in WhatsApp Chat?
Ans. No, you cannot see customer responses in chat instead you will have to see there responses on MSGCLUB flow option.