What is RCS?
RCS (Rich Communication Services) is an advanced messaging technology that enhances traditional texting. It allows you to send not just text messages, but also multimedia, rich cards, carousels, and quick reply buttons. With RCS, you can engage in group chats, see when someone is typing, and know when your message has been delivered. It also supports verified business profiles, providing authenticity and trust through branded logos, colors, and unique designs for a more professional appearance. Unlike regular SMS, RCS ensures privacy with end-to-end encryption, meaning only you and the recipient can read your messages. In short, RCS makes texting more interactive, efficient, and secure.
| Page | Description |
|---|---|
| Create RCS Template | To send an RCS message, users must first create an RCS template. Only after the template is created can they send out RCS messages based on that template. There are three types of RCS templates: 1. Standard RCS Template 2. Rich Card Template 3. Carousel Template Each of these templates serves a unique purpose. |
| List of RCS Template | On the template page, you will see a list of all the RCS templates you have created, along with their information. Users can search for a template by its name and easily filter templates to view approved or rejected ones. Please note that RCS templates may take up to 24 hours to be approved by the service provider. |
| Send RCS Message | User who want to send RCS template can do that using Broadcast option. In broadcast option there are three ways to send RCS message :- Import Contact, Phonebook Group, Manually |
| Delivery Report | After user has send their message to customer they can view the sent message status in delivery report where message information along with send message current status is clearly shown in a graph and table. |
| Industry Based Use-case | RCS uses in different Industries |