This guide provides a step-by-step process to add a department, map agents, and manage various configurations in the IVR (Interactive Voice Response) system. Features of the IVR Management Section The “Manage IVR” section allows you to: 1. Adding a Department To add a department in the IVR system, follow these steps: 2. Enter the details… Continue reading how to map department in IVR
Category: IVR
How to export IVR DLR
When a user interacts with your IVR system, their call details are submitted and stored in the system. Here’s how you can view and manage these records: When a user interacts with your IVR system, their call details are submitted and stored in the system. Here’s how you can view and manage these records: 1.… Continue reading How to export IVR DLR
Manage Agent
The Manage Agent option is crucial for ensuring proper call distribution and response across different departments. This feature helps to allocate calls efficiently to agents in departments such as Sales, Support, IT, and HR. By managing agents, you ensure smooth operations and improve the customer experience. Steps to Manage and Add Agents 1. Logging into… Continue reading Manage Agent