As you are facing a issue where you sent a campaign – but in the DLR you are getting status like – sent / pending
Definition of the status –
SENT
- Description: Indicates that the SMS has been sent from the sender’s device but has not received an acknowledgment from the server. This can happen due to various reasons.
- Action: Usually, no action is needed, but it may be good to follow up with the recipient if there’s no response.
Pending
- Description: Indicates that the SMS has been sent from the sender’s device but has not received an DLR status from the server. This can happen due to various reasons, including server delays.
- Action: Usually, no action is needed, but it may be good to follow up with the recipient if there’s no response or update more then 30 minute.
Hi! 👋
It seems you’re facing an issue where you’ve sent a campaign, but in the DLR (Delivery Report), you’re seeing statuses like ‘Sent’ or ‘Pending’.
Definitions:
- Sent
- Description: This status means the SMS has been sent from your device but hasn’t yet received acknowledgment from the server. It could happen for various reasons.
- Action: No immediate action is required, but it’s a good idea to follow up with the recipient if there’s no response.
- Pending
- Description: This status indicates the SMS has been sent from your device but the DLR status from the server hasn’t been received. Server delays are one possible reason for this.
- Action: Usually, no action is needed. However, it may be helpful to follow up with the recipient if there’s no response or if the update takes longer than 30 minutes.
Feel free to reach out if you need more help! 💬
Thank you,
Support Team