A support ticketing system allows you to efficiently provide service to customers, partners, and employees by assigning a ticket or case number to every service inquiry. A support ticket system is a tool that organises customer support requests and automates service tasks. It converts customer queries into tickets, allowing support teams to track, prioritise, and… Continue reading View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution
Month: November 2024
View Sales Lead in MSGCLUB Verified WhatsApp
On this page, the user can see all the leads their agent has generated from WhatsApp chat, along with their complete client information, and they can also see how many times that customer has done business with their company. The list also displays customer information, including their spending potential and current stage in the sales… Continue reading View Sales Lead in MSGCLUB Verified WhatsApp
Raise Ticket from WhatsApp Chat in MSGCLUB
In our Verified WhatsApp service, users can raise tickets on behalf of their customers by using the ticket option from WhatsApp Chat. This allows users to get the benefit of using a support ticket system from WhatsApp itself. This option allows to conveniently merge two systems into one solution without the hassle of moving back… Continue reading Raise Ticket from WhatsApp Chat in MSGCLUB
Use WhatsApp as CRM by adding Lead from MSGCLUB WhatsApp Chat
Enterprise Management Solution is an all-in-one solution that helps our organisation by merging our support ticket system, lead generation, and WhatsApp into one single solution. EMS is especially made for users who would like to conveniently add their sales lead into their CRM with just one click while interacting with their client on WhatsApp. The… Continue reading Use WhatsApp as CRM by adding Lead from MSGCLUB WhatsApp Chat
Learn how to create and send Provide Address Template from WhatsApp in MSGCLUB
We have added a new type of template in the verified WhatsApp chat template as an “Provide Address” which can help the enterprises to collect the address details of their customers. Using the provide address option the enterprise can automatically save and manage the data of the customers. Examples :- Like if the customer orders… Continue reading Learn how to create and send Provide Address Template from WhatsApp in MSGCLUB
Send WhatsApp Address Template with three ways
After creating address template from chat template screen user can send these templates to their customer with three ways from MSGCLUB interface There are three ways to send an Address Template Name Description Send from WhatsApp Chat Users can easily request customers to provide their address from WhatsApp, by using the Address Template in simple… Continue reading Send WhatsApp Address Template with three ways
Send Address template with WhatsApp API from MSGCLUB
WhatsApp API for business is a service provided by WhatsApp that allows businesses to integrate WhatsApp messaging capabilities with their own business systems and software. MSGCLUB provide user with option to send Provide Address template to customer using both MSGCLUB panel and API. The API lets you send messages to the thousands of customer automatically.… Continue reading Send Address template with WhatsApp API from MSGCLUB
API error codes
When interacting with APIs, response codes help us understand the status of our requests. They indicate whether the request was successful, encountered issues, or failed entirely. Here’s how you can check the meaning of any API response code using the SMS panel: Steps to Check API Response Error Codes 1.Open Your SMS PanelLog into your… Continue reading API error codes
Send Provide Address Template by Creating Chatbot
What is a WhatsApp Bot? A WhatsApp Chatbot provides your customers with a real-time automated conversational experience directly on the messaging app. With chatbot, you can send automated messages from your WhatsApp number to your customer instantly without any delay. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person.… Continue reading Send Provide Address Template by Creating Chatbot
Send Provide Address Template From WhatsApp Chat
In MSGCLUB, we provide businesses with Chat option that works similarly like WhatsApp Chat so that they can interact with their client by simply broadcasting a message to them. Users can easily request customers to provide their address from WhatsApp, by using the Address Template in simple WhatsApp chat. For example, after a purchase, users… Continue reading Send Provide Address Template From WhatsApp Chat
Why my SMS showing in send/pending status
As you are facing a issue where you sent a campaign – but in the DLR you are getting status like – sent / pending Definition of the status – SENT Pending WhatsApp Hi! 👋 It seems you’re facing an issue where you’ve sent a campaign, but in the DLR (Delivery Report), you’re seeing statuses… Continue reading Why my SMS showing in send/pending status
Why my SMS showing in CTA failed status
As TRAI Live CTA where the user need to done the CTA process – Let check how you can resolved the issue if you sms getting fail due to CTA – Types of URLs for Whitelisting: Guidelines for Whitelisting:
SMS status show variable length limit and not received on handset
If your SMS messages are encountering the error: “Variable length exceed.” Definition of the error Variable length exceed – This status indicates that the message being sent does not match an approved template ID in the DLT (Distributed Ledger Technology) system. In India, businesses must use pre-approved message templates to comply with regulations. Reason: This… Continue reading SMS status show variable length limit and not received on handset
SMS status show expired/undelivered and not received on handset
I wanted to address the recent issues you’ve encountered with your SMS campaign, specifically the statuses “Expired” and “Undelivered.” Here’s what these statuses mean: UNDELIV/Undelivered Description: This status indicates that the SMS could not be delivered due to low connectivity or other network issues affecting the recipient’s device. Action: Consider resending the message later or… Continue reading SMS status show expired/undelivered and not received on handset
SMS status show DLT error and not received on handset
In recent times, many businesses in India have encountered issues with SMS delivery due to DLT (Distributed Ledger Technology) errors. These errors are crucial to understand, as they can disrupt communication and impact business operations. This article will explore common DLT error statuses, their meanings, and step-by-step solutions to resolve them. What is a DLT… Continue reading SMS status show DLT error and not received on handset