It will make it easy for management to mark the performance of each agent through their interaction records.
Monitoring Calls
Every call can be monitored with the help of this software which is helpful to record the interest and issues of the clients.
Call Handling
When calls get tracked agents to have a sort of responsibility to handle client's calls in a professional manner hence it will also indicate their performance.
Professional Reputation
Live tracking will leave a reputation that you are recording the call for quality purpose check which leaves a long-lasting impression among customers.
Secure Communications
It will prevent customers from any type of misbehaving from the side of agents and will provide a secure medium of communication.
Identify Leads
Calls can be tracked on the basis of either its service-related or business-related so it can identify potential leads easily.
How It helps you?
Improve your commercial communication
through live tracking of calls.
Monitor all call activities and interactions
live to enhance client communication.
Detailed Call Reports
By efficient tracking, you can prepare a detailed call report for every call and can analyze that.
Quick and Easy Integration
This software is easy to integrate with CRM Softwares which makes its process more easy to utilize.
Multichannel Call Attribution
This software can track multiple calls from different numbers at the same time that too of callers and agents both.
Complete Caller Details
Complete caller details from number to location can be tracked through tracking of calls which also helps a business to properly address the interest and issues of customers.
Call Back Report
With the help of this software, agents can know which customer wants them to call back or not because the system records the callback requests.
No cost incurred
Maintain your client's protection as you connect the call between your specialists and your clients without the operators acquiring any personal costs.
Testimonials
What our customers say
Soumyadeep Garg
CEO
We are very happy with Msgclub's ability to deliver on time and suggest solutions to make the best use of their products.
Rajiv Barman
MD
With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.
Shashank Jain
Technical Head
Msgclub's APIs are very clear. Our tech team could integrate them in no time. It's easy to incorporate into any product.
Akansh Rawat
Director
Msgclub's automated calls have helped in increasing our services and reducing our
costs since there is no need for any manual intervention.
Frequently Asked Questions
We have got answers for some questions that probably can raise in your
mind.
What is Call Tracking?
It is the way toward deciding how guests discovered your business. Promoting and deals groups can utilize call following information to quantify the accomplishment of publicizing efforts and advance future activities.
How Does Call Tracking Work?
Unique telephone numbers are given to each touchpoint web-based, permitting the business to figure out which promoting channel affected the possibility to call. The business would then be able to coordinate their number with this source.
What Is Call Tracking Software?
This software gives organizations an approach to comprehend which web-based promoting channels are urging potential clients to ring up. Each showcasing channel is doled out a one of a kind telephone number. In the event that the client rings up, the business would then be able to figure out which channel instigated the call.
Why Use Call Tracking?
There are a lot of advantages to tracking the calls. It empowers organizations to figure out which internet advertising channels are creating leads by means of the telephone. Failing to meet expectations pages would then be able to be distinguished and improved. By showing high performing channels, ROI can be improved by putting resources into the correct spots.
What is the process for tracking calls?
All you have to do is just Signup on our website or contact Msgclub. Our executives will be happy to help you with everything regarding the live tracking of calls.
