WhatsApp for customer support: How to use WhatsApp as a customer service tool?

The aim of WhatsApp Business’s introduction was to simplify the process of building direct relationships with your clients. For this reason, we think the future of customer assistance lies with WhatsApp!

” Take every opportunity to develop a relationship with a customer.”

For this reason, Whatsapp is a far better channel for customer service than more conventional means like email and SMS. This is so that, through “chatting,” the former might foster a more intimate relationship. Actually, 80% of adults agree that messaging a business is a quick and simple way to communicate.

What are the benefits of using WhatsApp for customer support?

Here are some reasons why using WhatsApp for customer care would help your business, aside from the fact that the majority of us use it for daily communication.

Massive reach: 

With more than 2 billion active users each month, WhatsApp is the most popular messaging program. Therefore, there’s a good chance that a potential customer of yours is already using the mobile app!

Easy and quick:

Consumers usually always have WhatsApp installed on their phones and are continuously checking for new messages. Consider how many times a day you use this app to send and receive messages!

Stay organized: 

Labels make it simple to arrange your contacts or chats and make it easy to discover them later.

Quick messages with saved templates: 

You can quickly and easily respond to the most common questions by saving and reusing the WhatsApp message notification template that you frequently send! 

Automate conversations: 

Use automated business notifications to stay in touch with your clients during the whole purchasing process. From sending out automated whatsapp business based on actions (or inaction) taken by your customers! designing personalized auto-replies for often requested questions by clients. using interactive elements like CTA and Quick Reply Buttons, along with a plethora of other features, in rich media templates (photos, videos, and PDFs).

There are countless approaches that Msgclub may assist you in utilizing WhatsApp business support!

Multiple admins for your WhatsApp Business account: 

Managing every client with a single WhatsApp Business account is a challenging undertaking. To provide exceptional customer service, several corporate personnel must collaborate.

Automation alone may not be able to answer every client question; in some cases, a live person will need to continue the interaction. If there is just one individual with access to the WhatsApp business account, providing prompt answers to such inquiries may become problematic.

When using the WhatsApp Business API, that’s where having a shared team inbox is helpful.

The multi-device capability of the api of whatsapp allows your team to monitor all customer messages on a single dashboard. They will be able to respond to a lot of user inquiries at once thanks to this, and all of the replies will seem to have come from the same WhatsApp Business account.

With an infinite number of team member logins, the shared team mailbox enables you to engage your whole team. Having all of your customer discussions in one place on a single dashboard makes it simple for you to monitor, manage, and reply to messages when you’re on the move.

How to use WhatsApp for customer support?

You may utilize WhatsApp for customer support in a variety of ways. However, our purpose is to provide you with examples derived from the best companies.

Handle common customer queries: 

When customers contact businesses with questions, they expect to get quick answers. You can converse with them one-on-one on WhatsApp and respond to them instantly. For example, when someone asks for help locating a sizes guide in your store or choosing the appropriate product size for themself.

The majority of these incoming questions can also be handled by automation when you use clever WhatsApp marketing tools like Msgclub.

Collect feedback: 

Whether or not they have made a purchase from you, customer feedback plays a significant role in determining how they view your company. By using WhatsApp customer care, you can also use the chat to receive evaluations and feedback on your services or products, which will help you better understand what your customers want.

Send status updates:

An essential component of good customer service is keeping clients informed about the progress of their orders. You can utilize WhatsApp Business API Support to inform them on the status of your orders and other important information.

Share notifications instantly:

Customers are more willing to read messages posted on WhatsApp than they are on more conventional routes of communication, such as email. For this reason, using this app to send alerts and reminders can be quite beneficial and ensure that the user receives them immediately. You can email anything in just a few seconds, including order updates, appointment reminders, and invoices.

Highlight products and services:

By including a WhatsApp Business catalog in your auto-replies, you may improve product/service visibility and boost conversion rates. 

Scale customer communication: 

You may mass-send messages to clients via WhatsApp broadcasts. Additionally, using media assets improves your customer communication. Examples of these kinds of files are photographs, movies, and GIFs.

Level up your customer support with WhatsApp Business API and Msgclub 

On whatsapp business platform, Msgclub offers advanced customer support tools. This will greatly enhance the value of your support plan. If you want to accelerate the expansion of your firm, you should give WhatsApp a serious look as a customer support tool.

Get access to the msgclub whatsapp api by registering for WhatsApp Business with Msgclub right now! With our 1-day free trial program, Msgclub offers you the opportunity to get started without cost. That’s right, you can test out the platform and browse the full solution stack without spending any money at all!