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Interactive Voice Response (IVR) is a technology that allows computer systems to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tone input via a keypad. It enables automated handling of incoming calls, guiding callers through a series of pre-recorded voice prompts or menu options to route their calls to the appropriate …
Even though you’ve just been using your phone for five minutes, it feels like you’ve been on it for hours. At last, a mechanized voice welcomes you. With the assistance of that robotic voice, you can resolve your issues after selecting from a list of possibilities. This is but a single Interactive Voice Response feature. …
If your company has several departments and helplines, you understand the necessity of an automated system that directs calls to the appropriate representatives without requiring labor. The IVR number is one of the most helpful tools a contact center may have. This blog post will go over what an IVR number is, common features and …