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Where are your customers right now? On their smartphones! Studies show that people check their phones 144 times a day—that’s once every 10 minutes. Where should your business be? Right there with them. SMS (short message service) already boasts a stunning 98% open rate compared to email’s 32%, proving it’s a powerful way to connect …
In today’s fast-changing digital world, traditional SMS is no longer enough to meet modern communication needs. That’s where Rich Communication Services (RCS) comes in—it’s like an upgraded version of SMS. RCS allows businesses to interact with their customers in more exciting and engaging ways. It’s faster, more interactive, and makes messages feel more personal and …
What Is RCS Messaging? RCS (Rich Communication Services) is a modern messaging technology that allows businesses to send messages that are more engaging and interactive than the traditional SMS (Short Message Service). RCS brings many exciting features, like images, videos, quick reply buttons, and more, all within a text message. This is different from regular …
The education sector is increasingly integrating emerging technologies such as social media and chatbots to enhance its services. With platforms like Facebook, Instagram, and Twitter becoming more prevalent, educational institutions are leveraging chatbots, including WhatsApp chatbot for education, to engage with students and offer tailored assistance. This blog explores the benefits of WhatsApp chatbots for …
In customer-focused industries like insurance, simply adopting new technology isn’t sufficient. Insurers must embrace a data-driven, customer-centric approach to digital transformation that enables direct communication with policyholders on their preferred channels, such as WhatsApp. By leveraging WhatsApp Chatbots for Insurance, companies can offer seamless, instant interactions and improve customer satisfaction while also driving operational efficiency. …