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The banking industry is rapidly adopting new technologies to enhance customer experience and drive higher returns. One of the most significant advancements is RCS (Rich Communication Services) messaging. With its ability to offer a more engaging and interactive experience than traditional SMS, RCS is helping banks improve customer interactions and increase ROI. This blog explores …
WhatsApp has continuously expanded its services for businesses since launching WhatsApp Business in 2018. As a powerful tool for both small and large businesses, WhatsApp keeps introducing new features to help companies improve their customer interactions. One of the latest additions is the WhatsApp QR Code feature. In this blog, we will explore the advantages …
Where are your customers right now? On their smartphones! Studies show that people check their phones 144 times a day—that’s once every 10 minutes. Where should your business be? Right there with them. SMS (short message service) already boasts a stunning 98% open rate compared to email’s 32%, proving it’s a powerful way to connect …
In today’s digital world, businesses rely heavily on messaging to communicate with customers effectively. With texting becoming a preferred method for updates and interactions, understanding the evolution of business messaging from traditional SMS (Short Message Service) to modern RCS (Rich Communication Services) is essential. Choosing the right solution can significantly impact your communication strategies and …
Today, messaging is more advanced than ever. You might have noticed features like sending high-quality images, seeing carousels, or rich cards in your conversations. These upgrades come from RCS, or Rich Communication Services. It’s like giving traditional SMS a high-tech makeover. But is RCS actually making your messaging better, or is it just another feature …
In the fast-paced world of retail and e-commerce, customer expectations are higher than ever. With a growing demand for instant responses and personalized communication, businesses are looking for innovative solutions to streamline customer interactions and improve overall support. MsgClub’s WhatsApp Multi-Agent Inbox is one such powerful tool, designed to transform the way businesses manage their …
If you’re already using SMS or apps like WhatsApp for customer communication, you’re probably doing a great job. But what if there’s a better way to reach your customers that’s even more interactive and engaging? Enter RCS marketing. RCS (Rich Communication Services) is a new messaging protocol designed to upgrade traditional SMS and MMS. It’s …
Introduction When we think about texting, SMS is usually the first thing that comes to mind. However, there’s a new and better way to send messages. This is a modern upgrade to traditional SMS, adding more fun and useful features to text conversations. Created in 2008 by the Global System for Mobile Communications Association (GSMA), …
In today’s competitive business landscape, speed and efficiency in customer communication can make or break a deal. Customers expect quick responses, personalized engagement, and seamless interactions. However, managing multiple customer queries across different sales team members can be overwhelming. That’s where WhatsApp Multi-Agent Team Inbox by MsgClub comes in—empowering sales teams with a shared WhatsApp …
As the banking industry continues to evolve in the digital age, effective communication with customers has become more important than ever. Traditional methods like SMS and email, while still widely used, are no longer enough to meet the growing demand for quick, secure, and engaging interactions. This is where RCS (Rich Communication Services) messaging steps …