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MSGCLUB Team If you’re already using SMS or apps like WhatsApp for customer communication, you’re probably doing a great job. But what if there’s a better way to reach your customers that’s even more interactive and engaging? Enter RCS marketing. RCS (Rich Communication Services) is a new messaging protocol designed to upgrade traditional SMS and MMS. It’s …
In today’s fast-paced digital world, businesses need real-time communication tools to engage customers, promote products, and generate leads efficiently. WhatsApp, with its massive global user base, has become a powerful marketing channel. However, handling multiple customer queries, managing campaigns, and maintaining consistency across teams can be challenging. This is where MsgClub’s WhatsApp Multi-Agent Team Inbox …
Introduction When we think about texting, SMS is usually the first thing that comes to mind. However, there’s a new and better way to send messages. This is a modern upgrade to traditional SMS, adding more fun and useful features to text conversations. Created in 2008 by the Global System for Mobile Communications Association (GSMA), …
In today’s competitive business landscape, speed and efficiency in customer communication can make or break a deal. Customers expect quick responses, personalized engagement, and seamless interactions. However, managing multiple customer queries across different sales team members can be overwhelming. That’s where WhatsApp Multi-Agent Team Inbox by MsgClub comes in—empowering sales teams with a shared WhatsApp …
As the banking industry continues to evolve in the digital age, effective communication with customers has become more important than ever. Traditional methods like SMS and email, while still widely used, are no longer enough to meet the growing demand for quick, secure, and engaging interactions. This is where RCS (Rich Communication Services) messaging steps …
Frustrated by slow customer responses? Elevate your support game with MsgClub’s WhatsApp Multi-Agent Team Inbox Solution. Empower your team to manage inquiries effortlessly, delivering instant resolutions and boosting customer satisfaction. Unlike traditional channels like phone calls and emails, which often result in long wait times and delayed responses, our solution ensures seamless and efficient communication, …
RCS is a new messaging technology that will replace traditional SMS and MMS. It brings many exciting features to messaging, such as sending high-quality images, videos, and even interactive content. With RCS, text messaging becomes more dynamic and efficient, offering everything from simple chat to richer media, all within your standard messaging app. RCS vs. …
Ever wondered how your messages could do more than just deliver information? Imagine sending interactive messages with videos, and swipe able carousels from a verified business profile. That’s what RCS messaging offers—a revolutionary way to connect with your audience and enhance your brand’s communication strategy. With growing adoption, including support from major players, RCS is …
The way businesses communicate with customers is changing fast. People no longer want plain text messages; they want more interactive and engaging experiences. New messaging platforms are stepping up, replacing old SMS methods with smarter, richer ways to connect. These tools make communication easier, faster, and more enjoyable for everyone. Turning Messages into Conversations Traditional …
Conversational commerce is changing how businesses talk to their customers. What used to be just marketing and customer support is now becoming a way to help customers through their whole shopping experience, all the way to making a purchase. Customers want to connect with brands on their mobile phones, and they want to do everything—from …