Making a strong first impression is crucial if you’re a marketer or business owner utilizing WhatsApp Business to connect with your clients. Since a welcome message is frequently the first communication a potential customer receives from your business on WhatsApp, it has the power to influence the entire engagement. We’ll give you some fantastic welcome message samples in this post to help you come up with your own messaging plan.
Additionally, we’ll offer some best practices to assist you in creating welcoming emails that can boost client happiness and enhance your communication. Whether you’re a seasoned marketer wanting to step up your messaging game or a small business owner just getting started with WhatsApp Business, this post will give you useful ideas to help you succeed.
The greatest welcome greeting cards for: will be discussed in this article.
- New clients and subscribers
- Fresh leads and prospects
- Customer Relations
- Remarketing to current clients
What Are WhatsApp Business Greeting Messages?
A crucial component of any successful messaging plan on WhatsApp Business is sending out greeting messages. These are automated replies that companies can program to appear when clients message their WhatsApp Business account for the first time. They act as a means of welcoming clients, introducing your company, and establishing the parameters for any subsequent discussions.
For example, you may include a link to your website, a discount coupon off their first purchase, or a greeting note informing customers of your business hours. Additionally, by informing clients of the kinds of inquiries your company may assist with and when they can anticipate a response, welcoming messages can help to manage client expectations.
By giving your customers this information up front, you may decrease annoyance and raise satisfaction. Here are some examples of situations in which companies use WhatsApp to send greetings:
- A business delivers its first welcome message with greetings on WhatsApp to new users who join up for their services.
- When a company wishes to welcome clients with customized holiday sales and promotions.
Creating a welcome message that fosters a sense of closeness between the customer and the business is crucial in both situations. It all comes down to always giving a strong first impression.
A thoughtful welcome email can help you make a good first impression, gain your clients’ trust, and establish credibility. Information about your company and the goods or services you provide can also help to enhance the client experience.
What are the Benefits of WhatsApp Greeting Messages?
Businesses can gain a lot from using WhatsApp Business greeting messages, such as:
- Improved customer engagement: Businesses may interact more personally and interactively with customers by using WhatsApp Business greeting messages. Businesses may increase customer satisfaction and forge closer bonds with their clients by offering helpful information and avenues for communication.
- Enhanced customer service: Greeting cards are a great way to tell clients about useful details about your company, like your contact details, office hours, and the products and services you offer. This can facilitate consumers’ quick and simple access to the information they require, enhancing their interaction with the company as a whole.
- Increased efficiency: By answering frequently asked questions from consumers and offering self-service choices for often requested tasks, automated greeting messages can help organizations save time and money. This can increase productivity by freeing up employees to concentrate on more complicated client concerns.
- Consistent branding: Through the customization of greeting messages with the company’s logo and messaging, companies can guarantee a unified brand experience for clients on all platforms, including WhatsApp.
In general, businesses can enhance customer satisfaction and ultimately boost sales and revenue by implementing WhatsApp Business greeting messages to enhance customer care, customer engagement, and efficiency.
WhatsApp Greeting Message Examples
The examples of greeting messages added here can be modified and altered to fit any sector, objective, and viewpoint. You may use all of these messages to welcome and greet consumers on WhatsApp, and there is a wide range of use cases.
- WhatsApp Greeting Message For New Customers
You may increase your upselling by using WhatsApp welcoming messages while onboarding new users. In the same communication, you can provide discounts and other services.
Example: Hi Jay. You’re talking to Msgclub Chatbot.
Explore our services below or let me know what you’re looking for.
- Welcome Message To Inform Discounts & Offers
Example: Hi Jay,
Welcome to Msgclub Services!
We have a special flat 5% discount on all plans for all new customers.
Would you like to get yours now?
Reply ‘STOP’ to unsubscribe.
- WhatsApp Welcome Message for Customer Service
Example:Hi Jay,
Welcome to Planet Shopping’s customer service
I am Kiran. How can I help you today?
- Greeting Messages On WhatsApp During Festivals & Special Events
Example: Hey Kat,
We wish you a very Happy Mother’s Day.
On this special day, we’re offering 20% OFF on all plans.
Ask us any questions if you have and we’ll get back to you within a few hours.
One way to improve sales income and onboard new customers is by using WhatsApp to send personalized welcoming messages. It can increase upselling prospects by providing clients with discounts and other services in the same communication when using personalized messaging.
Businesses may create a great customer experience and build a relationship with new clients by sending them tailored greeting notes. Businesses can enhance the possibility that clients will explore their entire range of offers and make more purchases by including discounts and other services in the same message.
Why use WhatsApp Greeting Messages?
As a business owner, picture a welcoming grin and a polite gesture greeting every customer who enters your store. This instant rapport builds trust and gives your guests a sense of value.
When a customer contacts you on WhatsApp Business, a welcoming message acts as a virtual handshake and smile, extending a hearty welcome. The following justifies your desire to include one:
- First Impressions Matter: In online contacts, initial impressions matter just as much as in-person encounters. A welcome note guarantees that your company projects a warm and accommodating image.
- Immediate Acknowledgment: A greeting guarantees that clients won’t be welcomed with silence, even if you’re not available all the time. They are aware that their message has been heard and that help will be sent to them soon.
- Set Clear Expectations: With a greeting message, you can inform customers about expected response times or direct them to helpful resources while waiting.
- Personalized Experience: Personalizing your greetings can make customers feel you’re attuned to their needs, elevating their experience with your brand.
Greeting vs. Away Message in WhatsApp Business
- Greeting Message: This is comparable to a welcoming employee who waves at consumers as soon as they enter the business. When a user messages you on WhatsApp Business, a greeting message greets them and helps to establish a good rapport right away.
- Away Message: Consider this as a sign you would post when you go for your lunch break. When someone messages you on WhatsApp Business outside of regular business hours or when you’re not available, the away message informs them that you’re not available at the moment but will respond to them as soon as possible.
Essentially, the away message informs consumers when you’re not immediately available, whereas the greeting message essentially welcomes new ones. Both facilitate smooth communication and assist in controlling client expectations.
How To Craft A Perfect WhatsApp Business Greeting Message?
It’s important to remember that you should make the recipient of your WhatsApp Business message feel unique and valued.
Among the various message formats that WhatsApp Business offers are:
1. List messages & reply buttons
2. CTA messages
Therefore, crafting the ideal greeting card can assist your company in achieving:
- Improve the customer experience
- Lower response time
- Increase customer satisfaction
- Collect valuable leads
- Sales & better conversion rate
Best Practices for WhatsApp Greeting Messages
A successful WhatsApp Business welcome message should adhere to the other recommended practices listed below:
- Don’t Use WhatsApp Business Greeting Messages For Regular Promotions
Greeting potential clients or customers is the purpose of a greeting message. A welcome letter that appears to be a straight promotion should not be distributed. The message has the potential to enhance the value of your services.
- Give An Option To Opt Out From Business Messages
Provide a means for users to unsubscribe from your messaging list at all times. You may keep your WhatsApp Business account’s Quality Rating high by following this procedure.
- Be Transparent & Set Clear Expectations
From the outset of your welcome message, set reasonable expectations. Read aloud the text you wrote in the message. Maintaining effective communication during sales and support on WhatsApp can be facilitated by this strategy.
Keeping things transparent is another thing you should do. Make it apparent if your support staff is limited. Since no one likes hearing weak justifications for being late.
- Give Your Messages A Human Touch
Create a WhatsApp Business Greeting message that goes beyond simply adhering to pre-made guidelines or templates. Since the recipient isn’t reading your letter, your messages should be business like but not overly formal. Make a connection and foster empathy in your greetings.
Provide A Good Customer Experience On WhatsApp
Additionally, using WhatsApp for customer onboarding can boost productivity and save a significant amount of time and money. Businesses can manage routine customer inquiries and offer self-service choices for routine requests by automating welcome messages. This frees up staff to concentrate on more complicated client concerns.
Improving the client experience in corporate communications is essential. Businesses that respond quickly and logically contribute to that. Use WhatsApp’s business communication tools to automate messages like these:
- Multi-Agent Support Dashboard on Single WhatsApp Number
- WhatsApp CRM & Dashboard
- Chat Automation using third-party integrations
- WhatsApp Chatbot & Broadcast
All things considered, sending out WhatsApp Business welcome messages can greatly increase a company’s revenue. Businesses can increase sales income, foster stronger customer relationships, and promote corporate expansion by utilizing this method of onboarding new clients.
Frequently Asked Questions
1. What is a WhatsApp Business greeting message?
Businesses can program an automated WhatsApp Business greeting message to be sent to clients when they start a chat or under certain situations. It’s an opportunity to extend a hearty welcome to users and establish the conversation’s tone.
2. Why should I use a greeting message for my business on WhatsApp?
A welcome message gives a customer their first impression of your company. It helps create expectations regarding your response time and service and guarantees that clients receive a prompt answer even when you’re not online.
3. Can you provide some examples of effective greeting messages?
Certainly! Here are a few examples:
- “Hello! Thanks for reaching out to [Business Name]. How can we assist you today?”
- “Welcome to [Business Name]. We’re delighted to connect with you. Please let us know your query!”
- “Hi there! Thank you for choosing [Business Name]. Our team will be with you shortly.
4. Are there any length restrictions for the greeting message?
Although there isn’t a set character restriction for greeting messages on WhatsApp, it’s advisable to keep them brief and direct. For best understanding, a length of 150–200 characters is frequently advised.
5. What are the best practices for crafting a greeting message on WhatsApp Business?
Some best practices include:
- Keeping the message warm and welcoming.
- Staying concise and clear.
- Mentioning expected response times if applicable.
- Including a call-to-action, like asking customers how you can help.
- Personalizing the message when possible.
6. Can I personalize the greeting message based on the customer’s profile or previous interactions?
Although the welcome message that appears by default is general, you can use tools or integrate APIs to provide more customized messages based on data or client interactions. But always make sure you’re abiding by WhatsApp’s terms of service and privacy laws.
7. How often should I update my greeting message?
It’s a good idea to frequently examine your greeting message, particularly if you’re running special promotions or there have been changes to your business’s operations. Strike a balance, though, as frequent changes could confuse loyal customers.
8. Is it possible to set different greeting messages for different times of the day?
Yes, you may set up different conditions for sending particular greeting messages using the WhatsApp Business API and third-party applications. In this manner, you can have one greeting during the day and another for after work.
9. Can I include promotional content in the greeting message?
Although you can advertise specials or new items, make sure the greeting’s main objective is still to greet and help the consumer. Messages that are too promotional could discourage users from interacting further.
10. How do I measure the effectiveness of my greeting message?
After the greeting message, keep an eye on the reactions and interaction from the patrons. A good greeting may be indicated by positive responses, inquiries about your services, or an overall increase in interactions.